Quote:When stuff breaks they have no clue how to fix it.  They just stall the customer until it magically works again (maybe).

 

My dsl would stop working, the second I call threatening to cancel it, it would literally be back up within the minute (even if it was down for a few hours).  Not even the best part because they would tack $5 on the bill for the call.  The best part is when they claim they sent a service tech over, even when you never asked for one, and with little to no proof anyone actually came than the mysterious $85 charge on the bill

 

Well whats the recourse of course you call them up to have them remove it, which they credited it 3 months later, only to find they tacked on a $6 equipment rental fee...lol wut, first time I ever had a rental fee in a year in a half, hell I didn't even think they leased dsl modems.  

 

Thats not even the best part, the 100 gb data caps (at that time) were a joy, never mind that they don't have any sort of live monitor, and your bandwidth monitor didn't match what they said you went over by, which sure is possible, but it's not even half as much as what they said it was.  ATT is a complete joke, if they didn't use government to shut out their competition, they wouldn't survive a year with that garbage.  

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