Quote:When stuff breaks they have no clue how to fix it.  They just stall the customer until it magically works again (maybe).

 

Mom's Friday call to Cox:

 

She spent five minutes explaining the problem. The lady at the other end told her to wait a minute. A different woman took the call and Mom had to explain the whole crap again. She was told it can be fixed during the call, but eventually the Cox lady could not help her and said somebody must come out to fix it. She said somebody can do it on Sunday between 1 and 3. Mom agreed to that time and wrote it on her calendar.

 

Sunday afternoon:

 

Nobody came during those two hours. Mom called Cox only to learn the office is closed on Sundays. Finally she went to the website and had a long online chat with a rep who said the appointment was never scheduled. A new appointment was scheduled for Wednesday morning.

 

This is not even about something breaking. The problem was not getting ESPN or ESPN2 on the new TV despite having both channels on our old TV.

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