Quote:IMO, the dispatcher was a complete idiot.


And the woman is right, how many times does she have to [BAD WORD REMOVED] tell him?

Impossible to say without hearing the audio, but the woman was probably frantic, hyperventilating and talking extremely quickly. Whether or not the victim is breathing is a very important question that the dispatcher absolutely has to be 100% clear on, which is probably why he asked again.

 

Quote:It's not just being "annoyed" that makes the job hard.  When you deal with tragedy on a daily basis, it can get to you.  I'm not justifying the guy's actions, I'm merely pointing out that I identify with what he was probably dealing with.  When you deal with high stress situations on a daily basis, it can really get to you.  Every human has a "breaking point".

If you're in a position where someone's life could depend upon your actions, the concept of a "breaking point" goes out the window. If you can't shrug off a snide remark from a woman who's probably got zero emotional control at that point in time, then you should be sweeping the floors of the 911 call center, not working the phones.

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