Quote:Impossible to say without hearing the audio, but the woman was probably frantic, hyperventilating and talking extremely quickly. Whether or not the victim is breathing is a very important question that the dispatcher absolutely has to be 100% clear on, which is probably why he asked again.

 


If you're in a position where someone's life could depend upon your actions, the concept of a "breaking point" goes out the window. If you can't shrug off a snide remark from a woman who's probably got zero emotional control at that point in time, then you should be sweeping the floors of the 911 call center, not working the phones.

Oh I see. I didn't click on the OPs link as I'd already heard the story elsewhere, with more audio from the call. She had very clearly stated that the victim was barely breathing the first time he asked.


Totally agree on your second point. If you accept the responsibility of that position you have to also accept that you might deal with things like this and need to be able to shrug it off a lot better than that.

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