Quote:A solution would be to add a walk-up window for after-hours service, but the demand is likely not there to justify the expense. I experienced first hand the inconvenience of poor access to many establishments prior to the ADA, but if it was discrimination I always found it to be passive, and never encountered a situation where service was outright refused. I just rode up to a drive-in window in my chair if the entrance was inaccessible, and if I met resistance asked them to show me where it specifically restricts it to cars.


Nobody welcomed the ADA more than me, but I recognize the hardship it placed on small businesses, especially when they perceive it to be for the benefit of so few potential new customers.