I do think a collectible would be a nice gesture for season tickets, even if it's something you have to come out of pocket for (like an ornament or program that's exclusive to ticket holders.)

I also think printing a hard copy from your computer would make a nice backup. Airlines have all three - printed tickets on ticket stock, self-printable passes, and electronic passes.

When I use Fandango, I take a screenshot of the code to present at the lobby. The image can be easier to pull up than the website/email.

I deal in customer service, and what most customers in most industries desire are options - freedom of choice. They prefer to choose what method is most appealing to them, instead of being forced down a particular path.

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