(12-12-2020, 12:09 PM)Sneakers Wrote:

(12-12-2020, 11:01 AM)homebiscuit Wrote: Getting ripped off by Amazon with no apparent recourse.

I just spent a chunk of change buying all new speakers for my system and ordered a 100' spool of 16ga speaker wire. I get the first and most distant surround speaker wire all run and as I'm looking at the spool, it seems to be looking a little thin. I start running the wire for the second surround speaker and I come up far short of the amount of wire needed. Measuring out the wire already run, there was only a little more than 50' on the spool.
I've discovered from a problem with a previous purchase that the customer doesn't talk to Amazon, Amazon talks to the customer. It seems my only recourse is to return the wire for a refund. That ain't happening because what I've run is already though my wall and tucked under the carpet along the baseboard. Several hours of work.

So off I go to Best Buy to get more wire to finish the job. I'm not happy, Amazon! (shakes fist)

Update: I found a customer service chat. They wanted me to return the wire but several hours have been spent installing a bunch already. I asked for a partial refund for the difference between a 50 and 100ft spool. They're giving me a full refund. I'm still not completely happy. I was hoping to have this project finished last night without having to travel across town to get more. At least I got my money back.

Wired speakers.......how quaint.