A week or so ago, my car started displaying one of those messages that I was due for basic service.  They call it "A1" service, which means oil change, tire rotation, check everything and so forth.  So I make an appointment for yesterday at 9AM, and show up at the appointed time.  They tell me there's also an open recall on the car, and they will have to do a software upgrade.  Fine.  How long will this take?  And hour and a half, the service agent says.  So, since I live about 10 minutes from the dealer, I have my wife pick me up.  Service agent says he'll text me when it's ready. 

So I go home and wait.  3 hours pass.  No communication.  I wait another hour.  Now it's 4 hours.  Still no communication.  So I text the guy and ask him if my car is ready.  He says, it's in the wash now, it'll be ready in 15 minutes.  Half hour later, he texts me and says the car is ready.  So my wife takes me down there and leaves to go back home.  I get in the car, and as I start to drive it off, there's a big red error message on the display behind the steering wheel.  I turn right around and drive back into the service area.  Did no one notice this big red error message on the display when they drove the car out of the wash?  Well, anyway, they take the car back into service.  So I wait.  A half hour goes by.  No one's telling me anything.  Finally I ask someone, can you go back there and see how long it's going to take to fix the car?  They finally come back out and say, they don't know.  So I call my wife to pick me back up.  This was about 2 in the afternoon.  All afternoon, no communication.  This morning, still no communication.  So I text the service agent, what's going on with my car?  A half hour later he responds, the software upgrade in some way damaged the controller.  He's trying to figure out how long it will take to get another one. 

At that point, is there an apology?  An offer of a loaner car?  No.  

Now, this is a well-known car dealer.  They should do better than that.

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