Best Buy customer "service".  Two calls dropped/disconnected while reps were "helping" me.  No local number option, everything goes through the call center.  On the third call, I told the rep I wanted to be connected with a live person at the physical location.  I was told someone from the store would call me back in "about two hours".

All because I paid for an item online and named my wife as the person picking it up and they can't understand that.

---