(12-21-2022, 06:53 PM)Sneakers Wrote: Best Buy customer "service".  Two calls dropped/disconnected while reps were "helping" me.  No local number option, everything goes through the call center.  On the third call, I told the rep I wanted to be connected with a live person at the physical location.  I was told someone from the store would call me back in "about two hours".

All because I paid for an item online and named my wife as the person picking it up and they can't understand that.

I hear ya.   I’ve had ADT for 7 years now.  For 6-1/2 I was content.  The other six months or so I’ve been trying to cancel them.  2 hour wait lines and no callbacks.  Their service was fine.  But I’m not paying 60 for 1 sensor after my new windows when the others were 25 each installed.   I screwed up and told them I needed one less.  Install guy tried to have me
Re-up for 3 years…uh…NO!   Then when he found out it was one sensor short and said it’ll be 50.  Make it the same price.  Long story short for the past 3-4 months I’ve been paying for a Mack daddy service with all the bells and whistles and every aspect covered, except if they open a window.  Like, the time we were broke into 7 years ago. I’m worried about when I’m not home.  Good luck to those that try when I am.

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